Effective date: July 5, 2026. Interim version pending attorney review; this page covers the TandemLink websites only — client service data is governed by each firm's signed agreement.
This Privacy Policy describes how TandemLink LLC ("TandemLink," "we," "us") collects, uses, and shares information when you visit tandemlink.net or use our support application at support.tandemlink.net (together, the "Sites").
This policy covers the Sites only. It does not cover employee, payroll, enrollment, or health-plan data that TandemLink processes on behalf of its clients as part of the TandemLink integration service. That data is governed by the written service agreement (and, where applicable, Business Associate Agreement) between TandemLink and each client — not by this policy. If you are an employee of a TandemLink client and have questions about your data, contact your employer or benefits administrator.
Information you provide. The Sites do not use contact forms. If you email us (for example, at hello@tandemlink.net), we receive your email address and whatever you include in your message. If you have a support account, we collect your name, work email address, organization, and the content of support tickets you submit.
Information collected automatically. Like most websites, our hosting and infrastructure providers automatically log technical information when you visit the Sites, including IP address, browser type, device type, pages visited, and timestamps. We do not currently use third-party analytics or advertising trackers on the marketing site.
The marketing site does not set cookies of its own. Our infrastructure providers (such as Cloudflare) may set strictly necessary cookies for security and performance (for example, bot mitigation). The support application uses cookies or similar storage strictly as required for authentication and session management. We do not use advertising or cross-site tracking cookies.
We use the information described above to:
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
We share information only with service providers that help us operate the Sites — such as hosting (Netlify), DNS and security (Cloudflare), database and authentication (Supabase), and email delivery providers — under terms that restrict their use of the information to providing services to us. We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a business transaction such as a merger or acquisition.
We retain emails, support accounts, and ticket history for as long as needed to provide support and maintain business records, and then delete or de-identify them. Technical logs are retained for the periods set by our infrastructure providers.
We use reasonable administrative and technical safeguards appropriate to the nature of the information, including encrypted connections (TLS) across the Sites and access controls on support systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of personal information we hold about you in connection with the Sites by emailing privacy@tandemlink.net. Depending on where you live, you may have additional rights under applicable privacy laws; we will honor valid requests as required by those laws. Requests concerning client payroll or benefits data should be directed to your employer, as described under Scope.
The Sites are business tools and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us and we will delete it.
We may update this policy from time to time. The effective date above reflects the most recent version. Material changes will be posted on this page.
TandemLink LLC privacy@tandemlink.net